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Our support hotline is available 24/7.

Phone:91-9740968899 / 91-7815044404

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Frequently Asked Questions [FAQs] : 


Q. What is the relationship between Sweet Cherry and Novus Global Foods?

A. Sweet Cherry is a brand created by Novus Global Foods Pvt Ltd.


Q. How do you accept payments?

A. All payments for customers are accepted through a payment gateway called EBS. You can find more information on

B. Cash on Delivery (COD)

All payments from abroad is accepted through EBS. 


Q. I made a mistake while placing the order. How do I change it or cancel it?

A. Please call our Customer Service 9740968899 or email us and we will get it rectified for you.

 If you have an issue with Delivery timing etc please call Delivery Operations: 7815044404


Q. Do you serve fresh products everyday?

A. Yes, every order at SweetCherry is made fresh. Once you place the order the chef starts baking your cake. That is why no one comes close to beating our quality, freshness and taste.


Q. Can I pick up my cake from the store?

A. Yes, you may. There are no shipping costs which will save you some money. Please mention that in the message field that you plan to pick up the Order.


Q. What do you do with unsold products?

A. We have no such things since we consider ourselves as a Just in Time bakery. What that means is we only bake what our customers order. We dont have a physical store to stock and sell our products. So dont bother comparing us to your bakery next door since their cakes may even 3 days old.


Q. What is the shelf life of Cakes and Pastries?

A. Fresh Cream Cakes and Pastries 2 days if refrigerated.

Butter Cream Cakes and Pastries 2 to 3 days.


Q. Where is the manufacturing unit located in India ?

A. Our manufacturing unit is located in bangalore.  


Q. How does the Gift a Cake online concept work?

All you need to do is log on to sweet From there, you can browse our shop and different categories given in the main page. So you click your choice of product, purchase it for your loved ones, and Sweet Cherry will gift your surprise to your loved ones. This is the theme of Gift a Cake online.


Q. What are the various payment options?

A.  1. Credit Cards (Visa / Mastercard / American Express)

      2. Debit Cards.

      3. netBanking. (Only for Indian banks)

B. Cash on Delivery (COD)


Q. Can I have a Personalized Message on the Cake?

A. Of course you can ! While filling the details in the product section, kindly specify your message and Click on the Save button. Sweet Cherry will have the personalized message on the cake.


Q. What is the Lead Time to execute cake deliveries?

A.  We require at least 3 hours to bake a fresh cake and deliver it to your loved ones with a personalized message. 


Q. Is the Payment Gateway on the Website Secure?

A. The Payment Gateway for sweet complies with the Standard Industry Level Security & are Verified by the following Security Providers: 
1. VeriSign Secured.

 2. Hacker Safe.