Contact us

Our support hotline is available 24/7.

Phone:91-9740968899 / 91-7815044404

Contact our expert support team!

Cart  

No products

Rs 0.00 Shipping
Rs 0.00 Total

Cart Checkout

Specials

» All specials

SHIPPING AND DELIVERY POLICY

1. Areas We Ship To: At the present time, we only ship to the customers located in Bangalore, Karnataka, India.

Our delivery radius is 30 Km from the M.G. Road Area.

2. Addresses: Please use a regular street address with near by landmark instead of P.O box address for faster delivery of the shipment. If your address does not show up on Google maps we cannot deliver.

3. Shipping Cost: You will find shipping charges for your order in the summary section of your shopping cart. The basic charge for Ground Shipping in a 5 KM radius from M.G.Road on any product is free. Anything beyond 5 KM is a based on the distance you are from MG Road. 

4. Shipping Time: Orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise; time slot selected and credit verification. In the event of delays, every effort will be made to contact recipient by phone or e-mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder or substitute to another item.

5. Redirection: The delivery will NOT be redirected/ redelivered to any other address under any circumstances.

6. Delivery:We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery/ refund will be possible. Failed deliveries will be redirected to the Customer Support. You are advised to call 7815044404

to arrange for pick-up of your order. We will consider the order executed in the below mentioned cases :

  • Wrong / untraceable address.
  • Recipient not available.
  • Premises locked.
  • Wrong phone or cell number; phone not working; cell switched off or not working.
  • Recipient refused the products.
  • Delivered the product at the gate/ reception/ with security/neighbor.


7. Substitution: We reserve the right to substitute the cake (including specified type/ flavour) with another cake of equal or higher value in case of non-availability of the desired cake.

8. Unknown Circumstances: In case of floods/ heavy rains/ national bandh we reserve the right to reschedule the delivery for another date.

9. Instructions: No change in instructions will be permitted once the order has been confirmed.

10. Change or Cancel Orders: Orders once placed can be changed, cancelled or rescheduled 4 days before the delivery time slot.

11. Delivery Slip: Proof of delivery will be provided in case of any dispute regarding delivery.

12.  Unique Deliveries: While placing an order where the address is unique like a hotel, hospital, school, hall etc. Please provide us with more detailed information to make the delivery possible. For example

Hotel

        Name of recipient

        Full address of the hotel

        Room number

        Telephone number of the hotel.

 

Hospital

        Hospital visiting hours

        Name of recipient

        Full address of the hospital.

        Ward number and/ or name.

        Home address of recipient with phone number.

 

You can reach us during normal business hours by calling or emailing us.

@ Customer Service  customerservice@novusfoods.co.in

Or by

calling

Phone – 9740968899